Summit Facilities Group

Summit Facilities Group runs a small multi-site operation. Their biggest pain was after-hours. They were missing about 30% of after-hours calls. Either the answering service was overwhelmed or the script didn't match how they wanted to triage. Emergency work was walking out the door. We deployed Torus after-hours capability configured to their triage rules and integrated with their dispatch system. Every call gets answered. The platform logs the request, assesses urgency, and either creates an emergency dispatch or queues it for the next morning. "We went from missing 30% of after-hours calls to covering every single one," says Sarah Chen, Operations Manager. "Our emergency response revenue went up 40% in the first quarter." Torus doesn't take breaks and doesn't charge per call.