Intake
Captures work requests from any channel — phone, email, portal, or API. Torus logs the request, extracts the details, and either creates a work order or routes it for review. No missed calls. No scribbled notes.
Platform capabilities
Each module is configured for your systems and trained on your workflows. They plug into what you already use and start handling real work.
Dispatch
Assigns and routes work orders based on location, skill set, and availability. Optimizes for route density and handles same-day changes without manual shuffling. The right tech gets the right job, every time.
Follow-Up
Tracks completion and updates stakeholders. After a job finishes, Torus confirms with the tech, updates the work order, notifies the client, and escalates anything left open. Nothing falls through.
After-Hours
24/7 emergency triage and routing. When your office is closed, Torus answers, assesses urgency, and either creates an emergency dispatch or logs the call for the next morning. You stop losing after-hours revenue.
Invoicing
Matches POs to invoices, flags discrepancies, and handles routine vendor communication. Catches overcharges and duplicate billing before they hit the books. Reconciliation that used to take hours happens automatically.
Client Comms
Keeps clients informed on job status, sends scheduled maintenance reminders, and handles common questions. Escalates to a human when the request is outside scope. Professional communication without the headcount.
See how these capabilities work together
Torus modules coordinate across your entire operation — intake feeds dispatch, dispatch triggers follow-up, follow-up closes the loop.
See the platform