Why Most FM Companies Aren't Ready for AI (And How to Fix That)

Most facilities maintenance companies assume they need a full tech stack before AI can help. The opposite is true. We talk to dozens of owners and ops managers every month. The same concern comes up: "We're not ready for AI." When we ask what "ready" means, we hear about CMMS upgrades, new dispatch systems, and data clean-up projects that have been on the back burner for years. Here's what actually has to be in place: a way to receive work (phone, email, or a portal), a way to assign work to techs, and a way to track what got done. If you have that, even in spreadsheets or sticky notes, you have enough structure for a platform like Torus to plug in. The platform handles intake, dispatch, and follow-up while you figure out the rest. The fix is simple. Stop waiting for the perfect system. Map your current workflow, find where the bottlenecks are, and automate those steps first. You can expand coverage and integrate deeper as you go.